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Using Smat Hub with full fibre

stevenorgate
Explorer

‎26-03-2024 10:20 AM

HI, I've signed up to a full fibre service and would like to continue using my EE Smart Hub. I've connected it through the WAN port no.4 and turned the WAN port 'on' in settings but can't get an internet connection. Is there another setting I should change in the Smart Hub? Thanks

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4 REPLIES 4
XRaySpeX
Grand Master
Grand Master

‎26-03-2024 02:17 PM

Which EE FF BB service do you have?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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stevenorgate
Explorer

‎26-03-2024 02:52 PM

I'm going over to Gigaclear 150 as I can't get EE full fibre yet. I'd still really appreciate your advice as the EE Smart Hub would work so much better with my existing setup. I hope you can help? Thanks

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XRaySpeX
Grand Master
Grand Master
In response to stevenorgate

‎26-03-2024 02:57 PM

Have you set the GigaClear's PPPoE BB Username & pwd in the SH?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Mustrum
Ace Contributor
Ace Contributor
In response to stevenorgate

‎26-03-2024 04:42 PM

@stevenorgate   Gigaclear do not use the same way to connect as EE or any other supplier on the Openreach network. In addition the upload and download speeds are the same, unlike EE, PPOE is not used so it is unlikely your EE Router will work on Gigaclear. 

You need a router that can use DHCP to connect - I am sure Gigaclear will be able to supply one.

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