Can't connect to gmail server since moving from Plusnet

Geriatrix · ‎27-08-2026

Today I moved from Plusnet to EE. Everything is fine except that I can no longer access Gmail pop.gmail.com to downl;oad my emails to Outlook (2003!). I can send emails via Outlook, and the "test" feature in Outlook says the settings are correct, but I get a server connection error when receiving. I don't see why changing ISP should have this effect. I can access my Gmail account online, but I can't download.

XRaySpeX · ‎27-08-2026

What have you put as the Incoming Server settings (all of them) in your Mail app, obscuring your name?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Geriatrix · ‎27-08-2026

Thanks - pop.gmail.com, my gmail username and password, my name and email address, incoming server 995, ssl selected. Connect using LAN, leave copy on server.

XRaySpeX · ‎27-08-2026

That is correct & should work as mine does on EE FF BB:

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Geriatrix · ‎27-08-2026

But it doesn't. No idea why, I certainly didn't change and smtp or pop settings, and it worked fine till the cutover from Plusnet. my settings are the same as yours apart from a longer timeout. And the test works correctly and connects to both out and in servers. I have an account with Yahoo as well, and that connects ok.