Can’t add home broadband to MyEE

[KevinJ76]

Well I’ve just gone through the process of trying to add my broadband account to the EE App and guess what - EE SUCKS!

I got sent a code, entered it, got “Sorry, something’s gone wrong our end”, tried again, same message, tried adding via bank account, same message, went back to trying with mobile and asked for a new code - it sent the same code again. 


EE, how about rather than making things look pretty, you actually make things work.  My partner had new fibre broadband from EE today, tried adding the router and keeps being told that it’s not an EE router (it is, ugly white lump with glaring LED ring and EE above it), kind of wishes he hadn’t switched from BT to EE now as at least their apps work.

[BillEE1]

No, it was never resolved despite me being helpful, providing every screenshot and trying every “remedy”. I think even the customer service team gave up on it, as fundamentally it was bad software, which was another “team”.
Finally took it to the Ombudsman, who ruled in my favour.
Last time I tried, a few weeks ago, it still failed.
Worth persevering!

[BillEE1]

No, it was never resolved despite me being helpful, providing every screenshot and trying every “remedy”. I think even the customer service team gave up on it, as fundamentally it was bad software, which was another “team”.
Finally took it to the Ombudsman, who ruled in my favour.
Last time I tried, a few weeks ago, it still failed.
Worth persevering!

[Pharaoh20]

Hi there,

im experiencing the exact same issue. Trying to link my broadband product to MyEE account so I can view all the details in the app but it never allows me to connect. I enter all the details and get the following message:

“Something's gone wrong at our end, please try again later“

It’s been months now and no one ever seems to know how to resolve the issue. It’s hopeless.

I was wondering if you ever managed to sort this out? I can see you’ve been having this issue since last year.

[BillEE1]

The short answer is NO. I think you are best to forget about how bad their software is. My previous reply 15/06/24 still stands:

"No, it was never resolved despite me being helpful, providing every screenshot and trying every “remedy”. I think even the customer service team gave up on it, as fundamentally it was bad software, which was another “team”.
Finally took it to the Ombudsman, who ruled in my favour.
Last time I tried, a few weeks ago, it still failed. "

Maybe it is just not worth bothering with after all!

Thankfully their fibre Wifi and SIMs have performed very well indee.