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Cameras won’t connect

Makeitwork
Explorer

‎20-05-2026 04:06 PM

My broadband went off for a time this morning. When it came back on my battery operated cameras won’t connect everything else is working fine. Have done all the unplugging and turning on and off to no avail. Please help. 

0 Helpful
4 REPLIES 4
JimM11
Community Hero
Community Hero

‎20-05-2026 04:14 PM

@Makeitwork As they are battery operated so you imply, are the batteries working and not depleted due to the Internet being off?

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎20-05-2026 04:15 PM

Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz & WPA2) & connect your problematic 2.4 GHz devices to that.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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0 Helpful
Makeitwork
Explorer
In response to JimM11

‎20-05-2026 06:51 PM

as the camera is offline, none of the settings can be accessed including the battery status

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JimM11
Community Hero
Community Hero
In response to Makeitwork

‎20-05-2026 07:17 PM - edited ‎20-05-2026 07:19 PM

@Makeitwork Not a very good system that, does the app not bluetooth connect when no wifi connection? Also try just switching off the hub for 5 minutes then see what happens when switched back on!

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