Caller display

[JimM11]

@Mags07 Thanks for the reply, just about to connect my VF hub back up, supposed to have been fixed Friday with that one.

Been a few PN customers on now with the Caller Display not working or semi working, not like yours though with nothing shown, wonder if the system is set wrong there end. Let you know later if anything works.

[Mags07]

Yes I've got the all inclusive phone package.It's actually very reasonable.

[Leanne_T]

Hi @Mags07 

Thanks for coming back to the community. 

If the changes the team made when you last called have not resolved this for you, please get back in touch when you get the chance. 

Our broadband tech guides can continue troubleshooting to see what is needed to help get you get this resolved. 

Leanne.

[Mags07]

When is a good time to phone because I am not holding on and listening to the dreadful music for nearly an hour.I wish there was an online chat facility.

I may try again but I don't have a lot of faith now,having read that several people are having the same issue as me.

[JimM11]

@Mags07 If you have a mobile that is registered to your account that EE know off, and you can send a text, GUIDE to 66033 that is all you need to do, sit back have a cuppa and wait on EE calling you back.

Three helpful words, HELP   PHONE   and GUIDE all to the same 66033 number, Help gets the system checked, phone gets the landline system checked, and Guide draws there attention to give you a call back to talk to you!