CB radio

[LoopyLorna13x]

My neighbour is a CB radio enthusiast who claims he gets constant interference and poor signal on his radio devise when my internet is on which to be fair is nearly always except when I’m on holiday . He has taken advice from his groups and they say it’s my router which is causing the problem . He has asked me to call EE tech team to help before he reports it to Offcom . Any advice ? 

[Mustrum]

@LoopyLorna13x   what evidence does he have, and how did a group come to that conclusion?

If anything, radio signals can interfere and slow down broadband signals.

If you have an old fashioned AM radio does it pick up noise or interferance when you move it close to the router or power supply?

[LoopyLorna13x]

Hi there, not sure how they got to the conclusion that it’s the router but he says other folk have had similar issues . He definitely doesn’t get interference when I have switched off as he has let me hear the difference and it was clear . Yes we have tried a wee radio  in the past but didn’t notice any change . He has lots of radio equipment and is upstairs from us . Within the last 6 months I upgraded to new box and router but the problem has been going on much longer . 

regards Lorna 

[Mustrum]

@LoopyLorna13x   I am not sure you can do any more, you already have changed router, tried the radio trick. EE routers comply with all the rules and regulations so not sure  that Ofcom would do anything, although they do not normally get involved with individual complains..

I wonder if he has done anything to help himself, such as the use of shielding or moving the equipment?

[XRaySpeX]

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@LoopyLorna13x wrote:

He definitely doesn’t get interference when I have switched off as he has let me hear the difference and it was clear .

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Does he get interference when you leave the router on but switch off its WiFi?

[LoopyLorna13x]

Yes he’s tried everything. Strange thing is he has his own broadband/ internet from sky but says it’s not causing  the issue ! 

[Mustrum]

@LoopyLorna13x   I guess it comes down to how much you want to try and help him?

Things you could try if you are able to log into the router, go to the advanced Wi-Fi section where there will be a slider to switch off the 2.4 and 5Ghz Wi-Fi  bands - ideally do this one at a time using an ethernet connected device - and ask if it has made a difference.

Depending on the results and router you may have options to turn Smart Wireless off and also to choose different Wi-Fi channels which may narrow down the source of interference . 

HTH

[bristolian]

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@LoopyLorna13x wrote:

Yes he’s tried everything. Strange thing is he has his own broadband/ internet from sky but says it’s not causing  the issue ! 

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The trouble with statements like this is, they're so vague! What is "everything" to someone of layman's understanding, is "nothing" to an engineer.

It's usually more useful to explain exactly what has been tried. On the point of your neighbour having their broadband/internet from Sky, that's irrelevant. Sky may provide the broadband connection and the freebie router, but the WiFi won't be branded as "Sky WiFi" any more than my WiFi is "Netgear WiFi"

Diagnosis of the wireless piece is the way to go here. I've no idea about how Sky's freebie router works, but my Netgear router allows the 2.4Ghz & 5Ghz wireless bands to be disabled individually or collectively, with Ethernet wired connections continuing to function. Testing with those options, together with a wireless analyser such as inSSIDer is the way to go here.

[Chris_B]

@LoopyLorna13x  The problem here is it’s not your problem to fix. The router you have is approved to be used if it wasn’t you wouldn’t be allowed to you use.

You could try different using channels on the router but then again what has the neighbour tried to fix the issue that they have  ?    And you have said it was like this before you got a different router so it’s not the router.    It’s their problem to resolve not yours.   You are legally using the supplied router so Ofcom won’t to a thing to help your neighbour.  It’s their problem to fix. 

[LoopyLorna13x]

Thanks for that info  although some of the advice sounds complicated  and to be honest I’m not very tech minded but I’ll pass all the info onto him . He wants me to get the EE tech team onto it but I feel I could end up with a bill for that ! I’ll maybe give them a ring and see what they say 

thanks again everyone