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Broadband

emmachapman88
Visitor

‎15-09-2023 05:55 PM

hi ya a engineer come out last Friday and he thinks I need a new internet box 

Many thanks Emma Chapman primmer 

0 Helpful
2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎15-09-2023 06:21 PM

It's unlikely but what issues are you having with it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Mustrum
Ace Contributor
Ace Contributor

‎15-09-2023 09:11 PM

@emmachapman88   this is not customer service, so no one on here has any details of your account or the fault details.

If you call the Broadband Care Team they should have more details of what the engineer found and arrange a new router if needed.

Which router do you have and what issues are you having?

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