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Broadband

SC1958
Visitor

‎15-10-2026 10:36 AM

My broadband is so slow .example watching live game of football on tnt sport .Now this game is live team score but i know this info from app

I use live scores  but  ive had this info 2minutes before the game im watching on tnt sport.

So iam paying ee for a game of football  on tntsport that is basically not live Why im paying for a product that is not live. Ive contacted ee 

THEY SAY reset hub done this multiple times noDifference how is this happening im paying around £40 per month for a service that does not work

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎15-10-2026 10:58 AM

What speeds are reported by running the speed test in the EE app? That will not only measure the raw BB connection speeds you are getting at the router as well as speeds to the device from which you are testing.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
JimM11
Maestro
Maestro

‎15-10-2026 01:31 PM

@SC1958 Are you sure it's live, most sport's are delayed transmission in TV packages. Turn the live scores off on whatever app you are using and enjoy the TV transmission instead.

0 Helpful
shakey19811
Established Contributor
Established Contributor
In response to JimM11

‎15-10-2026 02:18 PM - edited ‎15-10-2026 02:21 PM

no guarantee that EEtv is accurate the only way a much is guaranteed to be live and not ms behind is if you are at the event even "live"  tv sports events through a dish

 

0 Helpful
Richardr66
Expert Contributor
Expert Contributor

‎15-10-2026 02:55 PM

You need to say how you are watching, e.g. through the EETV box, the HBO MAX app, etc,

However, all are streaming, and all will have a delay of some sort by their very nature. It can vary by channel - e.g. often TNT Sport Ultimate is behind TNT Sport. It is very unlikely to be your internet speed, but is the nature of the technology.

The reason why the method of watching is helpful to know is that if watching through an EETV box the channels on the programme guide are supplied over multicast which can reduce the delay. Watching via an app doesn't have that. 2 minutes seems at the longer end of the likely delays though. As others have said, just silence the alerts on your phone.

Just looking at Sky News [as it has a clock] on my Apple TV box, via the EETV app it is about 25 seconds delayed, nearly 35 seconds on the NowTV app. These will vary, but are as expected.