Broadband

Spikeymaria · ‎27-09-2025

Has anyone has any trouble connecting or staying connected via broadband to a Samsung smart tv?

XRaySpeX · ‎27-09-2025

@Spikeymaria : Try setting up Compatible WiFi on the router under Advanced > Wireless Settings & connect your TV to that.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Northerner · ‎27-09-2025

Hi @Spikeymaria

WiFi on Samsung TVs is woeful and even their new TVs still have WiFi 5 in 2025 which is pathetic.

Try clearing any old WiFi settings and can your TV detect your router. How far is your router from your TV.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎27-09-2025

@Spikeymaria : Try setting up Compatible WiFi on the router under Advanced > Wireless Settings & connect your TV to that.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Spikeymaria · ‎29-09-2025

I can’t do as I dont kno how to and I can’t get into my manage broadband on the app at the moment as it says there is a problem loading.

XRaySpeX · ‎29-09-2025

It's not the app. It's your router. Login to your EE Smart Hub/Router at 192.168.1.254 with the admin password on the bottom of the slider label on the back of the router. Then then go to the Advanced > Advanced Wireless page.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

JimM11 · ‎29-09-2025

@Spikeymaria You could use the web manager interface to do that, http://192,168.1.254 will get you to the EE Router!