Broadband

[Justine1988]

My broadband isn’t working, Iv tried turning off and back on but seems to have same problem every night this week. Now just flashing yellow 

[Leanne_T]

Hi @Justine1988 

Thanks for coming here. 

Is this still showing as yellow? 

Which router do you have? 

Do you have a landline? 

Leanne 🙂

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? 

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?