28-02-2025 05:08 PM - edited 28-02-2025 05:16 PM
I ordered broadband and tv full works package on 6th February 2025. I've heard nothing from ee other than being contacted by openreach to connect full fibre to house on 3rd March.
Today I received an ethernet cable only. EE leaflet says I already have their smart hub, which I don't, I have a bt one.
When should I expect the other equipment ie tv box and additional 2 mini boxes?
Any help would be appreciated.
Thanks
Solved! See the answer below or view the solution in context.
28-02-2025 05:21 PM
@Jax2012 : EE expects you to continue using your BT SH on EE BB. The rest of your kit should arrive by installation day.
28-02-2025 05:10 PM
What about it? You don't say anything!
28-02-2025 05:21 PM
@Jax2012 : EE expects you to continue using your BT SH on EE BB. The rest of your kit should arrive by installation day.