New account

Islaamacphee
Visitor

Hello, my old flatmate moved out and transferred the details to me. I created an account and went to add the wifi to finish setting up the account. However, when I went to do this it still has my old flatmates number attached and so I can’t set up the account properly

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

You can't just take over a BB a/c by changing a few details. A legal ownership is involved. The current owner of the contract wishing to be moved needs to call CS with both of you available on the line to effect a change of ownership. The other person, you, will need to pass a credit check. They will then be paying for that contract. If you can't do it together CS will give the current owner a password for the other to quote when they call.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

You can't just take over a BB a/c by changing a few details. A legal ownership is involved. The current owner of the contract wishing to be moved needs to call CS with both of you available on the line to effect a change of ownership. The other person, you, will need to pass a credit check. They will then be paying for that contract. If you can't do it together CS will give the current owner a password for the other to quote when they call.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP