28-02-2025 05:04 PM
Hello, my old flatmate moved out and transferred the details to me. I created an account and went to add the wifi to finish setting up the account. However, when I went to do this it still has my old flatmates number attached and so I can’t set up the account properly
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28-02-2025 05:08 PM - edited 28-02-2025 05:08 PM
You can't just take over a BB a/c by changing a few details. A legal ownership is involved. The current owner of the contract wishing to be moved needs to call CS with both of you available on the line to effect a change of ownership. The other person, you, will need to pass a credit check. They will then be paying for that contract. If you can't do it together CS will give the current owner a password for the other to quote when they call.
28-02-2025 05:08 PM - edited 28-02-2025 05:08 PM
You can't just take over a BB a/c by changing a few details. A legal ownership is involved. The current owner of the contract wishing to be moved needs to call CS with both of you available on the line to effect a change of ownership. The other person, you, will need to pass a credit check. They will then be paying for that contract. If you can't do it together CS will give the current owner a password for the other to quote when they call.