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Broadband speed

kim51lee63
Investigator
Investigator

‎27-03-2025 09:38 AM

HI, since moving over to EE, my internet speed has dropped and on one occasion failed altogether. One new hub and a visit by an engineer, no better. Call after call and all you get is "well, you are getting the minimum guaranteed speed so what's the problem ?". The problem is that it is so slow work is difficult at best, just no help at all, am I the only one with this issue ?.I never had this with BT, should have stayed with them.

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11 REPLIES 11
kim51lee63
Investigator
Investigator
In response to XRaySpeX

‎29-03-2025 03:44 PM

Hi, it would appear that you misunderstood  my initial post as I was asking if anyone had the same issue with EE that I was experiencing. My last post was down to total frustration as the last year with EE has been a nightmare with no firm answers or action. Too all of you who replied to my post, my thanks.

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XRaySpeX
EE Community Star
EE Community Star
In response to kim51lee63

‎29-03-2025 04:41 PM

Your root issue is your BB speed. Whether others are getting the same issue is immaterial. Any issues will be specific to your particular line.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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