Checking whether anyone knows how to solve this issue:
I am a mobile EE user and signed up to broadband at my new address, taking advantage of EE One pricing.
Having completed the order with the sales team, I received a text stating: "Regarding your recent full fibre broadband offer order. We need to confirm some information about your address before the order can be processed."
I rang the sales team who had no record on my file of why this happened. They claimed it may have been an initial admin error so I went through the order process again. 5 minutes after finishing the call with the new order and arranging a new installation date, I received the same text again.
I rang up a third time and the sales assistant said it may have been triggered by system confusion with an old account which she changed, and I went through the order a third time, only for the same message to be received again......
Anyone experienced this / solved this before?
Thanks
