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Broadband set up

Ovidiu92
Visitor

‎12-08-2022 11:32 AM

Hello, i am a new customer for broadband.Just received the router, as i have BT socket into flat i have installed the router myself. I called you guys as I have an engineer scheduled for 17th, and since I installed it I was wondering if i was able to get my internet activated today and not to wait for the engineer anymore,the girl who answered advised I still need the engineer,not sure for what though, can you please advise?

0 Helpful
3 REPLIES 3
Jon_K
Former EE Employee

‎12-08-2022 01:46 PM

Hi @Ovidiu92.

 

Welcome to the community.

 

Were you given a go live date when you scheduled an engineer?

 

Jon

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎12-08-2022 01:59 PM

Did you have BB from another ISP? Is the router connecting to anything?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
pip11
Scholarly Contributor
Scholarly Contributor

‎12-08-2022 10:10 PM

If it an FTTC connection an engineer would at least have to connect you to a port in the FTTC cab, that is something you can't do yourself.

0 Helpful