Broadband price renewal

[TonyG111]

Hi, i have been with EE for many years now, and its now time to renew my contract.

My question is this. Why are the prices quoted way more expensive than a new customers, secondly, why am i only offered 900GBPS max when if i was a new customer, i can get 1.6GBPS speeds at the same address, if i dont log into my account?

seems unfair to me to say the least... 

[Chris_B]

@TonyG111  because it’s called a new customer offer that’s how you entice new customer.   Pretty standard practice to entice new customers.  

As for the speed it’s because it’s a whole new system that can’t accept current customers to upgrade to 1.6Gb.   

and as you’re asking the first question I very much doubt you need a 1.6 connection and I very much doubt you need a 900 connection.   

[TonyG111]

Funny how you can assume what speed I need by a question I ask.

any good at the lottery numbers for this Saturday too?? 

[XRaySpeX]

1. EE wants to rope in more new custs. It's quite usual with most providers. They've already got you.
2. EE can't yet do upgrades from sub 1 Gig FF to 1.6 Gig. They are diff provisioning systems. However new custs can go straight to 1.6Gig.
3. You're being offered 900 Mbps, not 900 GBPS! b is bits but B is Bytes.

[Chris_B]

@TonyG111   Its safe to say that the vast majority of customers don’t need a 1.6 connection.   Exactly what can you do with a 1.6 connection that you can’t do with a sub 900 connection ?  I’m still on FTTC and happy do everything I need with this connection speed.  My phone contract has a faster network speed than my BB speed. 

[JimM11]

@TonyG111 Secret lottery numbers, more chance to that than getting EE to give you a lower price, EE old system, EE new system, and the 1.6Gb/s package floating about and in between them all, and are you sure 1.6Gb/s is available at your address, some ISP's do it but not them all, EE has it everywhere on OR direct.