Broadband plan

Nannafree
Visitor

How do i find out how much time is left on my 24 month plan

 

1 SOLUTION

Accepted Solutions
Mustrum
EE Community Star
EE Community Star

@Nannafree    you should get an email from EE a few weeks before the end of your contract.

If you don't know or can't find your start date you could always call customer services and ask.

From the Help pages:

Call us

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

 
From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

 

 

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6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

Add 24 months to your start date and then subtract today's date. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Mustrum
EE Community Star
EE Community Star

@Nannafree    you should get an email from EE a few weeks before the end of your contract.

If you don't know or can't find your start date you could always call customer services and ask.

From the Help pages:

Call us

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

 
From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

 

 

tnj
Skilled Contributor
Skilled Contributor

It shows under Manage My Broadband on both the web page and the app. If you are at the end of your contract it shows as  Contract Ends:  with a blank where the date should be. The page on the website you need is at https://ee.co.uk/plans-subscriptions/broadband but you have to be logged on first.

XRaySpeX
EE Community Star
EE Community Star

You'll find your contract end-date in your online MyEE a/c under Plans & Subs > Manage BB.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Mustrum
EE Community Star
EE Community Star

@tnj   @XRaySpeX    that does not work if you are still on a legacy contract.

XRaySpeX
EE Community Star
EE Community Star

Yes, @Mustrum , true! I am assuming New EE BB these days unless otherwise stated or implied. Typically OP has omitted which plan they are on. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP