Broadband not working

[Erik123456789]

EE-********  broadband  why he is not working 

[Mod edit: Please do not post personal information on the public board. Thanks!]

[Schockwave]

Hello @Erik123456789 ,

Welcome to the community,

We would have no idea, does anyone else where you are have a problem with broadband?

It could be just you having a problem, I would suggest speaking to EE technical support, they can do a line check to see if there is and where the problem is. This is not customer service but a public forum where there is no account access, and we have no idea who you are or where you are.

[Peter_W · Accepted solution]

Hi @Erik123456789.

Welcome to the EE Community!

I've split your post out into its own thread just so we can be sure the discussion stays on track and relevant to you. 

As @Schockwave mentioned, without knowing more details on the issues you're experiencing, you're best off contacting our team so we can run some checks and investigate further. 

Alternatively, we also have an automatic fault checker that will guide you through some troubleshooting steps, run a test on your line, then if needs be help you arrange an engineer appointment or call back from one of our Guides. 

To give this a go, just send us a text with HELP to 66033

[shri01]

EE Bradband is not working since afternoon

[XRaySpeX]

What lights show on the router?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?