Broadband keeps dropping

[F3Dup]

My broadband keeps dropping out on a regular basis now when watching EETV. All EE says is to restart the hub. I do all the usual things and it still happens. My tv has a message on it saying there’s a broadband issue with tv channels. 
also says to watch ITV3 to check your access first! I’m so fed up with EE. I’m on 900mb super fast broadband paying for this and EETV. 

 

 

[XRaySpeX · Accepted solution]

@F3Dup : How is TV connected to router? Wired or wireless?

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?