Broadband is down.

[Hamlet]

Hi, we have been out of internet since around 4 pm, in London E17 Area. 
Their helpline is closed at 8:15 (website say 9pm, it says otherwise when I text them for a callback...)

Can anyone give us a good way to get in touch with them to find out what's wrong? Thanks!

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? 

What lights are showing on the router?

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?