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Broadband equipment delivery

Kirstyswindon
Visitor

‎05-03-2025 12:31 PM

Hi I am getting ee broadband, it says order complete online. Appointments is booked for this Monday 10th March 8-1am however I haven’t yet received any details of the equipment and not received delivery details of the equipment.

on order it says equipment delivery 7th March and says completed but received nothing? Or will it be delivered 7th and get tracking then as not had anything other than confirmation of engineer appointment or will they bring it with them?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎05-03-2025 01:20 PM

You usually get the BB kit a working day or 2 before the installation date.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Brilliant Contributor
Brilliant Contributor

‎05-03-2025 01:29 PM

@Kirstyswindon You should also get an e-mail when equipment is dispatched from EE, with all the info and allowed tracking etc, have a quick look incase it popped into your spam box!