Broadband dropping

Dave1360 · ‎14-10-2025

Broadband constantly dropping out all day. Text 66033 to report - message not sent. Very frustrating. Lancashire area

Leanne_T · ‎15-10-2025

Thanks for coming to the community.

Just to add to the advice you've had, our Fix An EE Broadband Connection Problem page has steps to try and fix the broadband connection. If you've tried this and unable to use the text service, please give us a call on 0330 123 1105 and the team will get this looked into.

Please let us know how you get on 🙂

Leanne.

View solution in original post

XRaySpeX · ‎14-10-2025

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

JimM11 · ‎14-10-2025

@Dave1360 did you text the word HELP to 66033, if it failed to send then your mobile service is it with EE? Some services seem to block the text for some reason!

Leanne_T · ‎15-10-2025

Hi there @Dave1360

Thanks for coming to the community.

Just to add to the advice you've had, our Fix An EE Broadband Connection Problem page has steps to try and fix the broadband connection. If you've tried this and unable to use the text service, please give us a call on 0330 123 1105 and the team will get this looked into.

Please let us know how you get on 🙂

Leanne.