Broadband dropouts

[Dennis66]

Reported regular dropouts twice now. We had a BT engineer out a few weeks ago to 'repair' our loss of landline and internet, but since then it has dropped out intermittently for a few minutes at a time. The fact it's intermittent means that it comes back on when I'm the middle of reporting it!

We're only getting about 1.2 Mbps at the best of times. It was pretty reliable up to the time of repair, but now ithe dropouts are getting REALLY ANNOYING.

Hopefully a support advisor will read this and look into it.

Merry Christmas....

[Dennis66]

This is using G.DMT and the test socket...

DSL Status

This page shows information about your DSL connection. If you are using Fibre/Ethernet Broadband then this page is not applicable.

Status

  Configured CurrentLine StatusLink TypeOperation Mode

--	UP
--	Interleaved Path
Automatic	G.992.1 (G.DMT)

Data Rate Information

UpstreamDownstream

544 (Kbps)

1120 (Kbps)

Defect/Failure Indication

Operation Data Upstream DownstreamNoise MarginLine Attenuation

9.0 (dB)	10.4 (dB)
31.5 (dB)	63.5 (dB)

Indicator Name Near End Indicator Far End IndicatorOutput PowerFast Path FEC CorrectionInterleaved Path FEC CorrectionFast Path CRC ErrorInterleaved Path CRC ErrorLoss of Signal DefectFast Path HEC Error STRInterleaved Path HEC ErrorError Seconds

12.3 (dBm)	16.6 (dBm)
--	--
527	3
--	--
0	102
0	0
--	--
0	310
562	312

Statistics

Received DataTransmitted Data

10 (Kbits)

6 (Kbits)

[XRaySpeX]

Umm! It's not going in the direction I would have expected.

All this chopping & changing & the resultant resyncs could be causing the DLM to be damping your line. I would advise you run on ADSL2 only from the test socket for a few days & then post router stats.

I'm a bit suspicious that in both stats the Status / Configured / Operation Mode says "Auto". It should be the ADSL Mode you choose.

[Dennis66]

Should I mention this to the BT engineer when he comes out tomorrow, or chenge it back to ADSL2+ ?

[XRaySpeX]

If it were me I'd never run on ADSL2+ on your long line.

[Dennis66]

Okay. I'll say that on EE advice i've changed the mode to ADSL2.

[XRaySpeX]

I'm not EE! I'm just a user like you. I do not represent EE in any way.

[Dennis66]

Okay, then I'll say it's been recommended that I change from ADSL2+ to ADSL2.

Thanks for the help and advice.