Broadband constantly dropping

[PhilT21KD]

Well I am close, no very close to smashing this router and system up and putting it all in the bin and going to Virgin or someone, anyone but EE! Constantly dropping off, now on third router in 4 weeks and still no resolution. Tech guys are stabbing in the dark now as they have  run out of ideas. Engineer came 16-8-24 and said router no2 was also faulty after no1 failed altogether but he had only been gone two hours and off it went again. Aqua light stays lit on new type smart router throughout which is confusing them all. I moved from BT to EE because we needed a faster speed but now we have absolutely no reliability and no trust. Ring alarm now never goes on because it drops constantly. My Wife works two days from home but now doesn’t  due to these issues. When we signed up we were told our old white Wholehome discs would work fine but they don’t and nearly always drop off first before the router? Is this the issue maybe?? They don’t know! I was told to upgrade to the new always in system which I did two weeks ago but they didn’t bother sending out any kit till I chased them up today but I doubt that will solve it either. Am at the end of my tether with it all but wondered as anyone in the community experienced this? The router drops off, aqua light stays on and router looks fine but everything connected to it has no internet connection? 

[Msaladays]

Same here, I wish I kept my old BT Broadband setup… it was perfect… never dropping out for 10 years… totally reliable for me and wife working from home… now with EE continual issues. Now told to wait 30 mins to speak to someone… joke… must be issues for everyone☹️

[PhilT21KD]

Hi Jim, hope all good?

update is: I now have the smart extenders in place (1 Broke straight away so now have a new one 😬) took two hours of trying to  pair them and two phone calls!  I also had an Openreach engineer who checked the fibre line and no issues?? Anyhow the weather is poor and has been for two days so no issues so far although the router, extenders and 4g thingy took 4 hours to settle down on its own (I did nothing to solve anything it done it itself!) then one of the extenders packed in hence the new one. In short I am sitting here waiting but no issues today or yesterday 🤞 I’ll do one more update unless it throws a wobbler in the meantime! Look after yourself mate 👍

[JimM11]

@PhilT21KD Good to see at last your getting resolve, patience is a virtue someone say's, and looking like the old gear was the mainstay of your problems, like anything new failure is virtually within the first week of use, crossing everything, and touching as much wood as i can find, hide the pedal bin, and hope there is no more problems. 👍👍

[JimM11]

@PhilT21KD Hope you do not mind the contact, got OP @Saintmatt exact same issue as you had, and using the BT Wholehome wi-fi, killing his system, just trying to see and really hope that you are sorted now and have good news, and this message does not put the spanner in the works!

[XRaySpeX]

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@JimM11 wrote:

exact same issue as you had, and using the BT Wholehome wi-fi, killing his system

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Pure surmise! Not proven either way.

[PhilT21KD]

Hi Jim,

I'm on holiday in Spain at present but just to let you know I have only had four days in a row so far without issues. However I am migrating everything off the Wholehome discs slowly and it is definitely helping but I am up to two Snart extenders and need a third, I’ll sort when I get back.

i am now 90% certain the Wholehome discs are causing issues despite contrary opinions from EE Tech guys and community users. When I came away I had moved 50% of my stuff from the Wholehome discs and it was definitely improving. 

I did get the 4G back up router and I have never lost internet this time despite the router showing the orange light sometimes??? Problem is with this hybrid kit is why should you need it when every company says their WiFi  is so perfect?  We are basically paying for an unreliable system but it’s backed up to stop you worrying(?) Anyhow my money is still on the discs! 

look after yourself mate, speak soon

[JimM11]

@PhilT21KD Enjoy yourself, have a great time...👍