28-06-2026 04:20 PM
Wonder if i can get some common sense here instead.
My broadband hasnt been stable since day 1, around a month ago. Had 3 engineers now in total and a new hub and its still the same - 11% packet loss and complete disconnects for minutes at a time.
We are in a mobile deadspot so rely on broadband for mobile calls and obviously now land line. So whenever I call in, i invariably get disconnected. Is anyone aware of a chat function so at least when i do get service back I can resume a conversation?
I did drive into town specially so I could get signal for a call, only to be told i need to be in the home so I'm just going round in circles. The last engineer said there is definitely an intermittent fault, but his supervisor would probably tell him to close it as resolved because it was testing as OK sometimes(!!!)?
28-06-2026 10:10 PM
@JimM11 : Digital Voice with No Router, No Change or Extra Kit in Home, No Engineer Visit
28-06-2026 10:13 PM
@XRaySpeX Yes, found it before your reply, search sotap got the response.