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Broadband connection dropping

stinkyweasle
Explorer

Wonder if i can get some common sense here instead.

My broadband hasnt been stable since day 1, around a month ago. Had 3 engineers now in total and a new hub and its still the same - 11% packet loss and complete disconnects for minutes at a time.

We are in a mobile deadspot so rely on broadband for mobile calls and obviously now land line. So whenever I call in, i invariably get disconnected. Is anyone aware of a chat function so at least when i do get service back I can resume a conversation?

I did drive into town specially so I could get signal for a call, only to be told i need to be in the home so I'm just going round in circles. The last engineer said there is definitely an intermittent fault, but his supervisor would probably tell him to close it as resolved because it was testing as OK sometimes(!!!)?

11 REPLIES 11
XRaySpeX
EE Community Star
EE Community Star

@JimM11 : Digital Voice with No Router, No Change or Extra Kit in Home, No Engineer Visit

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

@XRaySpeX Yes, found it before your reply, search sotap got the response.