We switched from BT broadband and a Sky TV package September 2024, super fast 700gb. Nothing but trouble since then, I am not technically savvy with IT or internet etc and have elderly parents with less knowledge than me!
It has been and continues to be a nightmare, I have lost count of the engineer visits from both Open Reach and EE, when the don't get cancelled, running at at least once a week. Currently have no TV service, no digital voice for three weeks now. Router is showing aqua solid but none of the 3 WiFi disks will connect even via ethernet and after resetting. We've had TP links....just interferes with other electronic stuff in the house or vice versa.
Have opened a formal complaint and collating info for that which is lengthy, I hope to be able to get out of the contract, constantly told conflicting information by both engineers and call centre staff. I have lost hours and hours trying to get things sorted the longest phone call being 6 hours!!!! I along with lots of others are paying for but not getting the service we have signed up to. Numerous engineers have told me the EE kit is inferior to BT, who we were with ( not without issues either) but we had to change with new contract, how wasteful! All the green claptrap they spout, but insist on more new Plastic kit, it's a disgrace. Another engineer is due on Tuesday...who knows they may be able to help, I won't be holding my breath
[Mod edit - added subject title]
