Broadband compensation

[Becki861]

I was lent to go live on 29th April, my service went like on 8th Oct, now been told only entitled to 60 days compensation, made numerous phone calls and not once did anyone mention only getting up to 60 days compensation.

[XRaySpeX]

See Automatic compensation for broadband or landline issues:

How compensation is paid

If you’re eligible for compensation, we'll credit your account automatically within 30 days of the missed appointment, activation of service, or fixing of the total loss of service fault. 

The maximum amount of compensation

For a total loss of service, fault, or delayed activation, you can get compensation for up to 60 days.

---

[JimM11]

@Becki861 Not sure but you need to have EE explain the reason for the shortfall in what you think to what they think and to what OR are prepared to cough up to! The last one is the decider no matter what! Sky have done a great job in there disclaimer, that has in it up to 90Day's for delay's before they even commit to the start off compo on the 89th day you know they will cancel on you, smart!  

[Becki861]

They are saying they don’t not give compensation after 60days but nobody on any phone calls I made told me that, had I known that I would have cancelled and gone with another provider 

[XRaySpeX]

Do you just rely on what you are told over the phone where they cannot possibly cover all the ifs & buts. You should research the thing in writing beforehand.

[XRaySpeX]

@Becki861 : There's no shortfall. EE only commit to max. of 60 days compo. It won't be OR coughing up. They are not a cost centre.

[Becki861]

They told me over the phone they will give me £6.24 per day until it’s activated no matter how long 

[Michael_D · Accepted solution]

Hi @Becki861 

I am sorry if you have been advised incorrectly. As @XRaySpeX mentioned, the maximum amount of compensation would be 60 days, which is outlined on our Automatic compensation for broadband or landline issues page.

If you are not happy with this, you can raise a complaint. There is more on our complaints process on our complaints code of practice.

Michael

[Becki861]

I have raised a complaint about this thank you