Hi, I am having the same problem with getting ee to honour paying the early termination fees. I changed to ee from utility warehouse and was promised they would cover the fees. I sent my bill to them and received a email back saying the bill needs to state early termination fees. I contacted utility and they couldn’t change the wording on the bill but wrote a letter to ee explaining that ultra broadcall charges are what they call the early termination fees. I have sent this to ee but they still will not accept it, I rang them again today and the guy I spoke to was extremely unhelpful, I told him I wanted to raise a complaint, then about an hour after the call I received a email saying my complaint had been closed! I wish I never changed provider!
