25-01-2025 02:08 PM
Please try again later or contact us for support.’
Solved! See the answer below or view the solution in context.
25-01-2025 02:28 PM
@TRHAYWAR What broadband service do you have and which router model do you have?
What lights are showing on the router and ONT if you have one?
Have you tried the next steps on the Help Pages?
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm
150
0330 123 1105
25-01-2025 02:24 PM
@TRHAYWAR If you think it's an area wide fault see if the other link gives any info.
25-01-2025 02:28 PM
@TRHAYWAR What broadband service do you have and which router model do you have?
What lights are showing on the router and ONT if you have one?
Have you tried the next steps on the Help Pages?
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm
150
0330 123 1105
11-03-2025 05:12 PM
My internet upstairs isn’t working
and keeps saying contact my provider
the light on the box isn’t working
it keeps flashing on and off with a red light
12-03-2025 09:09 AM
Hi @Gizmo2013---
Have you tried switching your router off for 5 minutes to see if it reconnects?
You can check your Broadband Status, and get further help and support on our Broadband Help page
Also find out more at Fix EE Broadband Connection Problems where you can tests your connection to find out what’s going on.
• If you need an engineer, we’ll text you in 15 minutes to book a slot.
• If you don’t need an engineer, our brilliant team will call you within 30 minutes to help solve your issue.
See Contact us about Broadband page
Ali