Broadband checker not working

[TRHAYWAR]

Why do I get this message?

I can’t get any info on why my internet and landline are down.

‘This service isn’t working right now

Please try again later or contact us for support.’

[JimM11]

@TRHAYWAR If you think it's an area wide fault see if the other link gives any info.

Downdetector

[Mustrum · Accepted solution]

@TRHAYWAR   What broadband service do you have and which router model do you have?

What lights are showing on the router and ONT if you have one?

Have you tried the next steps on the Help Pages?

Contact us about your broadband and landline

Call us

Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Text relay and sign language services

To make a text relay call using the Relay UK service, dial 18001 in front of the following number:

07953 966 150

Contact us through a sign language interpreter

[Gizmo2013---]

My internet upstairs isn’t working 

and keeps saying contact my provider 

the light on the box isn’t working 

it keeps flashing on and off with a red light 

[Ali_A]

Hi @Gizmo2013--- 

Have you tried switching your router off for 5 minutes to see if it reconnects? 

You can check your Broadband Status, and get further help and support on our Broadband Help page

Also find out more at Fix EE Broadband Connection Problems where you can tests your connection to find out what’s going on.

• If you need an engineer, we’ll text you in 15 minutes to book a slot.
• If you don’t need an engineer, our brilliant team will call you within 30 minutes to help solve your issue.
See Contact us about Broadband page

Ali