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Account

Daveboi1970
Visitor

‎12-03-2025 09:54 AM

Is anyone else having problems getting into their account, tried both broadband and mobile but for weeks keep getting the same old message. There is a problem and we are working hard to fix it. 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎12-03-2025 10:51 AM

@Daveboi1970  have you called customer services about this ?   I recommend you do and request an account reset.  This sometimes happens after account maintance and EE don’t know who has this issue so can’t just rectify it without you calling for an account reset. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Leanne_T
EE Community Support Team
In response to Chris_B

‎12-03-2025 12:23 PM

Hi there @Daveboi1970 

Thanks for coming to the community. 

Do you get the same message when logging into the EE app and EE account online? 

Have you been in touch with our technical support guides as @Chris_B suggested? 

Leanne 🙂