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Broadband billing. Why have i been charged £315 for the non return of EE TV Box

alangaunt
Investigator
Investigator

‎28-04-2023 04:18 PM

 
0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎28-04-2023 04:29 PM - edited ‎28-04-2023 04:29 PM

You shouldn't have been. It's yours to do as you want.

See EE TV Closure :

Returning your EE TV box

You can keep your EE TV box free of charge if you want to. If you'd like to return it to us via Freepost, follow the instructions on our return page.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
alangaunt
Investigator
Investigator
In response to XRaySpeX

‎28-04-2023 05:12 PM

So how do I get my money back? I have been deducted £315 from my account for the non return of a TV box which I never had and that is worth nothing anyway!
Alan
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to alangaunt

‎28-04-2023 06:30 PM

Phone CS to dispute this charge. Also refer them to their own article which I linked, even tho' you never had an EE TV Box but if even you had this article covers it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to XRaySpeX

‎28-04-2023 10:35 PM

@alangaunt  EE tv shut down 21/3/21 so I’m really surprised you’ve been billed for this at all especially now just over 2 years later.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Mustrum
EE Community Star
EE Community Star

‎28-04-2023 11:38 PM

@alangaunt   have you checked if that is a genuine email/charge - where do do you see the charge?

0 Helpful