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Broadband bill

richjm612
Investigator
Investigator

‎13-09-2024 12:31 PM

I am trying to view my broadband bill on the EE app, but keep being told that the account number is invalid even though I have checked it very carefully and put in the correct letters and numbers. 

0 Helpful
5 REPLIES 5
Rach_H
EE Community Support Team

‎13-09-2024 04:12 PM

Hi @richjm612,

We don't want you to have any trouble veiwing your bills, so I'd love to help you get this sorted.

Do you only have broadband with us, or do you also have mobile?

Rach

0 Helpful
richjm612
Investigator
Investigator
In response to Rach_H

‎13-09-2024 04:14 PM

I have broadband and mobile with EE. 

0 Helpful
Rach_H
EE Community Support Team
In response to richjm612

‎13-09-2024 04:30 PM

Are you able to see your mobile account without any trouble @richjm612?

Rach

0 Helpful
richjm612
Investigator
Investigator
In response to Rach_H

‎13-09-2024 04:31 PM

Yes. The mobile info is all there. 

0 Helpful
Christopher_G
EE Community Support Team
In response to richjm612

‎13-09-2024 06:50 PM

OK, thanks @richjm612 

I recommend giving our Customer Care team a call so they they can make sure everything is linked correctly from our side.

Chris

0 Helpful