Broadband and sports package price increase

[Triigger25]

Hi

I was expecting my in contract broadband and sports package to increase by £5.00 as per a recent email. I now know that for someone unexplainable reason it is rising by £8.71. My original monthly charges were £75.27 and the new charges £80.27. On speaking with an agent I was told that the increase was a pro rata increase based on 8 days of the old price and the rest of the billing period at the new rate. 

 Part broadband month charge:
› Credit of -£39.32 for your old price you paid in advance (£52.99/month)
› Charge of £41.54 for your new price from 31 Mar (£55.99/month)

Sport £1.49
› Credit of -£17.06 for your old price you paid in advance (£23.00/month)
› Charge of £18.55 for your new price from 31 Mar (£25.00/month)

Surely if the rise is pro rata the increase should have been below the new monthly charge of £80.27 not above it, can anyone explain this reason as the agent I spoke to didn't seem to know why.

[Northerner]

Hi @Triigger25 

There is no account access on these forums and therefore nobody knows your individual circumstances.

I would suggest speaking to another agent for clarification. 

Thanks 

[Ali_A]

Hi @Triigger25 

Your bills are generated to cover the month ahead, so this months bill will be the new price. 

However, as the increase took place part way through last billing month, after last months bill had already been generated, the extra on this bill is to cover the backdated increase. 

There is a very helpful video which explains this beakdown, with an example, at Understanding your EE bill after an upgrade

Although the video talks about mobile phones rather than broadband, the explanation is still the same. 

Hope this helps! 

Ali 

[XRaySpeX]

In this month's bill you are charged next month's fees in advance, as is normal. In your case next month's fees are the new charges, £80.99. Had those new charges started on this month's billing date, that would've been the end of the matter. 

But they didn't. They started 23 days before this month's billing date (or 8 days after last month's billing date). But you had already paid in advance for these 23 days at the old rate. So you now need to make up for those 23 days at the new rate by being charged in this month's bill these extra fees for that part of this month. These will amount to (£80.99 - £75.99) x 23 / 31 = £3.71 bringing this month's bill to a total of £84.70

 Next month's bill & thereafter will be just £80.99, being less than this month's bill due to that backdating of arrears for 23 days..