Slowest internet that I’m literally falling asleep watching pages load!

[Missjaneanna]

how do I get EE to upgrade my business internet package so I can actually get some work done without falling asleep waiting for pages to load which is super distracting as my brain wants to work much faster than EE loads pages. It’s painful…😕

[XRaySpeX]

@Missjaneanna : What is the name of the EE BB plan you are on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

[Missjaneanna]

I have absolutely no idea. I just want internet that works, and I don’t think it’s too much to ask. I have checked and have seen 16-19mpbs on fast.com it’s literally like pulling teeth! 😩

[XRaySpeX]

What does BT Wholesale Broadband Availability Checker > Address Checker estimate for your address? Post the whole table, the text below it and the line above it, blanking out your address.

[Peter_W · Accepted solution]

Welcome to the Community @Missjaneanna 

The speeds you mentioned are definitely at the lower end of what's available overall, but we do still offer packages at this level in some areas, and it should still be sufficient for general browsing. 

It would definitely be good to know what you're meant to be receiving like @XRaySpeX mentioned, as this can give us an idea of whether this is a fault, or normal for your package.

Alternatively you can also find troubleshooting steps, and details on how to report this to our broadband tech team, on our help page here:

Service Status Checker | Check Network Problems in Your Area | EE

Peter