Broadband and Landline Problem transferr BT to EE

[Luke2521]

Anyone suggest how we receive our emails now  instead from BT as now with EE  since changing over, Emails have stopped arriving?

Deeply regret switching from BT to EE with our Landline, Broadband and three mobile phones.Our contract terminated on the 10th of October and BT advised that this contract could not be renewed.The mobiles would be transferred to EE and benefit from a 10% discount, saving us money, despite actually costing Us £6.0 a month extra instead!We also had our Broadband and Landline also transferred to EE. `BIG MISTAKE ‘on our part sadly.After the switch we no longer were able to receive calls or dial out for 48 hours which was extremely worrying,as this is the number both the Residential care Home and the hospital, use to make contact particularly as I haveto go once a week for treatment and for 24 hours we had no mobiles or landline whatsoever.Since the change over we have lost Netflix despite entering the new EE Network name and Wi-Fi Password.Even tried the admin password but still no Netflix.We were assured by BT that this would all be a smooth transition without causing and problems and the only delay would be changing the EE Sim cards which would take 24 hours.That did not mention when we changed over to EE that we would stop receiving Emails, have no landline, TV or mobiles.Only interested in the sale and securing us a customer for the next two years. What we should have doneis changed completely from BT to SKY, Virgin or another service provider, offering this service.What we are certain of is will change our mobiles in December when they are due away from EE/BT that is a definite change.

[XRaySpeX]

@Luke2521 : You should have been able to retain your BT eMail a/c & continue to use it as before.

What have you put as the Incoming Server settings (all of them) in your Mail app, obscuring your name?

[JimM11]

@Luke2521 All things BT e-mail as required you will possibly find here. You will have to change away from the BT mail app and use another connection method to see your e-mail account!

Email - BT Community

[Luke2521]

XRaySpeX

This switchover was all carried out by our daughter.  Her full time job is Senior trainer, for an IT Company working a daily basis for the NHS, GOV, Universities,Councils and various major companies in the UK and abroad. Working on either new account installations or trouble shooting. Full understands multiple systems and in communication at the time on her mobile with EE Cardiff trying to resolve this issue. Would expect that as this is all part of daily problems encountered by her and  complimented by EE for all that our daughter had already tried and knowledge should have been able to sort this if it wasn`t at BT`s end. 

[XRaySpeX]

BT's email servers will still be working as normal. Nowt from an EE connection can possibly affect them. So, in your view, your daughter will be able to fix it w/out needing any advice from here.

[Luke2521]

Jim, we appreciate any help obtained from the Community, albeit not a site we are totally familiar with everything. Our landline from BT to EE was out for 3 days and one mobile would not work with the new hub. Posting or responding on the Community has been all but impossible along with obtaining anything from EE. We are forced to keep changing our password, with a message stating the Password is incorrect and too many attempts to log in. It has taken us since the 10th of October to find and obtain our bills! The service is appalling and wish we had never been switched to EE for all our services, which we were told by BT was happening with all BT domestic accounts! Our landline from BT to EE was out for 3 days and one mobile would not work with the new hub. Since the account was switched over it is not unusual to have no Internet or Landline. Only yesterday we had no Landline or Internet since the early ours when our CCTV failed and a message receipt at 1.05 am. Trying to report the fault on our mobile was stopped four times on the automatic fault service was terminated with a message each time stating we were exceeding our spending cap? Having to deal with weekly hospital visits EE/BT has not been our first priority but needed for appointment change times.

[JimM11]

@Luke2521 Not sure from your posting if you are reaching out with a problem, but if you are and still having issues would suggest you do the following from your mobile as it is with EE.

Text HELP to 66033 this should prompt EE to run a test against you line whatever type you have all the way to the EE Router.

Text PHONE to 66033 same as for checking your landline if you are having problems with that.

Text GUIDE to 66033 to speak to a body, with all of them you should receive interaction and guide one then EE/BT Customer service should call you back on the mobile, best to do it with one that is registered account wise!

[JimM11]

@Luke2521 Have also sent you a PM, the Envelope will let you see, read and respond if you need.👍

[Luke2521]

Hi thanks for the response. Yet again spoke to EE yesterday 15th Dec. after going through the Phone -Text-BOT Fault System. Also the response was terminated after typing `REFRESH` as instructed with a message stating we were exceeding our spending cap on the number on their Web page for faults which apparently is a premium number and was told "to read the Small print". After being transfered to three different people each telling me its my PC and not EE`s hub or system, despite being told by our daughter and an engineer this is an EE problem! Wish we could walk away but as we are only 3 months in to a two year contract we are stuck with EE or pay out a big cancellation bill. To add insult to injury the November bill had an extra £3.0 added to each of three mobiles. EE finally agreed it was an error and no idea what the extra cost was and will be credited.

[Leanne_T]

Hi @Luke2521 

I'm sorry to hear you've had this happen when you have transferred. 

If this is not resolved for you, I would suggest getting back in touch with our broadband guides and they can take a look into everything for you. Or, you can open a complaint on the Fill out our complaints form and the team will get in touch with you to discuss the account. 

Thanks. 

Leanne.