My landline went down for 10 days at end of Oct. It needed 3 eng. visits before it was fixed. I had originally reported it as a "no dial tone" fault but callers reported to us that my no. was being answered by a stranger. I later relayed this to BT. However it turned out that the 1st 2 engs, who did not visit my home, just tested it by dialling it successfully & so reported it fixed when it wasn't. That was the "Not Good" part. The 3rd eng. did visit us & then whizzed off to the exchange where he found cross-wiring on my line (obvious to anyone from the bidirectional symptoms) & fixed it
I then expected auto compo to be paid but I had no idea when. I expected to see it in my Dec. bill. Fortunately I did not have to chase it. Today I received an email awarding me for 6 days compo (ex. 2 waiting days + 2 w/end days) :).
It is not exactly clear in the Help article, Automatic compensation for broadband or landline issues when the compo is auto paid. In the example it says "you’ll start getting compensation from Thursday" but you don't get it then. What they mean is "we’ll start calculating compensation from Thursday".
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
