Really frustrated by this. ordered an upgrade on my internet package to a faster package. Everytime the blame seems to be put onto openreach which makes no sense. I already have fttp installed at my address and everytime I speak to someone they assure me it is ok put on a new order and I won't need any new installation just a new router to be sent. this has happened 4 times with the promise that they will check after a few days and contact me if there is a problem, this has not happened once despite promises to the contrary. Their connections team seems to blow me off eveytime.
It honestly seems like no one has the expertises to fulfill my order and non of the staff are very bothered that this actually costing me money as I was trying to save money per month with this switch. I'm so frustrated as despite customer service promises nothing changes. No one at EE seems to be bothered to help me resolve my issue.
