wifi disconnecting randomly

xskc · ‎29-01-2025

Hey any ideas on why my wifi just cuts out randomly then turns back on ive been playing my playstation wifis been great then randomly out of no where it just cuts out done it a few times now really annoying

XRaySpeX · ‎29-01-2025

@xskc : Which EE BB plan are you on including its speed? What EE router do you have (read its label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Northerner · ‎29-01-2025

Hi @xskc

PS5 or PS5 Pro?

You should go out nto your PS5 network settings and change the connection to only connect to the 5ghz as this will strengthen the connection as I suspect it will be connecting to 2.4ghz.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

xskc · ‎29-01-2025

Ps5

xskc · ‎29-01-2025

The EE Smart Hub Plus WiFi 6 router

xskc · ‎29-01-2025

The EE Smart Hub Plus is a wifi 6 router

xskc · ‎29-01-2025

Yeah it still cuts off

Rach_H · ‎30-01-2025

Hi @xskc

Welcome to the Community!

Can I just check if your WiFi is also dropping on other devices, or if this only seems to be affecting your Playstation?

Rach