Broadband Billing app still not working

[Merlyn2]

I know many of us have this problem with the voted best broad band company for 11 years……Tonight again I spoke to a very experienced and helpful lady that assured me it was all in hand i would have access to my broadband billing on the app.  Problem is since September every time i ring EE i have hesrd this many times. Problem is i dont share the same faith …..

Apparently EE are well aware about the problem and red faced are working to resolve it. It just frustrating for us the customer not knowing the status of our accounts. If i incurred any extra  costs for anything I would not know untill a see money taken from me account….. please EE sort this out for us all. ASAP

[newforestuser]

I dont see that the ranking of if EE is particularly relevant. They are a
leading communications provider, so customers should expect first-class
quality from all the services they market.

In this instance, the account management software appears to have been
inadequately tested and released before it was ready, probably to meet a
committed deadline ( after 32 years in IT Ive been there more than once).

What us infuriating is that after 12 months since customers started
complaining they still seem to be incapable of finding a solution, and
still try to make out when you phone to ask for help that this is both most
surprising and they're sure it'll be fixed in a few days.

The inability to admit there is a generic problem and the divide and
conquer approach to complainants is reminiscent of the Horizon debacle.

I hope those within EE responsible for the mess are being held to account,
but somehow I doubt it.

**** *******

[Mod edit: Please do not post any personal information on the public board. Thanks!]

[Merlyn2]

I cant help but wholeheartedly agree
A large company like EE have still not resolved this frustrating problem.
I to find it familiar that when I call again for any update ‘most’ guides give me the impression its something unique to my account and they say ‘ Oh I can see whats wrong ‘ so if thats true WHY can no body fix it. ?????
Then assured it will be solved in the next few days but something tells me its ‘Groundhog day again’
I really look forward to writing this up on this thread its been sorted and all is working….. but something tells me when i next check i wont be doing this.
Mind you it took me three days to sort out printer problems on my wired network so with EE im not expecting it soon, but some folk report over a year with this problem.
Patience is a virtue im told …..
Sent from my iPhone