Broadband Bill incorrect

Sharvy · ‎10-04-2022

Hi I signed up with EE retention team for 24 months BB and now the first bill is due EE are not taking the amount agreed who do I contact to gets this amended to the agreed amount?

I m not with EE for my mobile so the 150 number no good for me and when I go through on a different number it keeps asking for my EE mobile number.

XRaySpeX · ‎10-04-2022

You may call the Freephone no. > Option 3 in my sig. for BB.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

Leanne_T · ‎10-04-2022

Hi @Sharvy

Thanks for coming back to the community.

Do you have home broadband or mobile broadband?

Does the plan show correct on your bill?

Thanks 🙂

Leanne.

XRaySpeX · ‎10-04-2022

You may call the Freephone no. > Option 3 in my sig. for BB.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Sharvy · ‎11-04-2022

Hi it’s home BB and my account shows the correct contact period ok but the amount taken is incorrect

James_B · ‎11-04-2022

Hi @Sharvy,

Our broadband team will be happy to take a look at your bill if you get in touch on 0800 079 8586 from your EE landline or 07953 966 250 from any other phone.

Hope this helps.

James

pip11 · ‎13-04-2022

You can use the free 0800 number from any other phone.

XRaySpeX · ‎13-04-2022

@James_B : Why offer a probable chargeable mobile no. to a BB user when they could equally be using a certain Freephone no.?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

James_B · ‎13-04-2022

Hi @XRaySpeX,

Those are the default contact numbers for broadband, taken from our contact pages.

I'll see if I can find out why a different number is offered when not calling from an EE landline.

James

Mustrum · ‎13-04-2022

@James_B there appears to be a lack of consistency with the contact EE pages. This site offers another freephone number and two mobile numbers:

https://ee.co.uk/contact-ee/technical-support/broadband-landline

Christopher_G · ‎13-04-2022

Those seem to be contact numbers for Technical Support rather than Account/Billing queries, @Mustrum.

Chris