10-04-2022 09:40 AM
Hi I signed up with EE retention team for 24 months BB and now the first bill is due EE are not taking the amount agreed who do I contact to gets this amended to the agreed amount?
I m not with EE for my mobile so the 150 number no good for me and when I go through on a different number it keeps asking for my EE mobile number.
Solved! See the answer below or view the solution in context.
10-04-2022 12:13 PM
You may call the Freephone no. > Option 3 in my sig. for BB.
10-04-2022 09:55 AM
Hi @Sharvy
Thanks for coming back to the community.
Do you have home broadband or mobile broadband?
Does the plan show correct on your bill?
Thanks 🙂
Leanne.
10-04-2022 12:13 PM
You may call the Freephone no. > Option 3 in my sig. for BB.
11-04-2022 08:08 AM
Hi it’s home BB and my account shows the correct contact period ok but the amount taken is incorrect
11-04-2022 10:00 AM
Hi @Sharvy,
Our broadband team will be happy to take a look at your bill if you get in touch on 0800 079 8586 from your EE landline or 07953 966 250 from any other phone.
Hope this helps.
James
13-04-2022 02:48 PM
You can use the free 0800 number from any other phone.
13-04-2022 03:06 PM
@James_B : Why offer a probable chargeable mobile no. to a BB user when they could equally be using a certain Freephone no.?
13-04-2022 03:41 PM - edited 13-04-2022 03:43 PM
Hi @XRaySpeX,
Those are the default contact numbers for broadband, taken from our contact pages.
I'll see if I can find out why a different number is offered when not calling from an EE landline.
James
13-04-2022 04:53 PM
@James_B there appears to be a lack of consistency with the contact EE pages. This site offers another freephone number and two mobile numbers:
https://ee.co.uk/contact-ee/technical-support/broadband-landline
13-04-2022 05:26 PM
Those seem to be contact numbers for Technical Support rather than Account/Billing queries, @Mustrum.
Chris