Braadband failing

[TIMBROOK66]

I have a new EE Router & Full Fibre with Digital Voice & an EE Extender in another part of the house.  All has worked well & to spec. for the last 3 months, or so.  It's nominal rate is 150 and it has been achieving close to that.

Digital voice & TV (linked by ethernet via the ring main) work perfectly. 

When I try to use the internet via the router it gives me the first screen then fails.  However, if I try to connect via the extender it works OK, though more slowly.  This has been tested on 3 different PCs one of which is a laptop which is rarely used, with exactly the same results - so it isn't a PC problem.  I have noticed that a speed test, done via the main router just before it disconnects shows a rate of about 49 versus the 150 or so claimed.  Connection via the extender is about half that rate - 25 or so.

All the usual "remedies" have been attempted - power off, reboot etc.  It still persists.  Could it be that somewhere in the chain from router, via fibre to the exchange, there is a component that won't/can't run at 150?

[TIMBROOK66]

"had time"

[JimM11]

@TIMBROOK66 The laptop connects by ethernet to the tp link, i was asking has it ever been connected to the router before....

[TIMBROOK66]

No the Laptop has only been used via Wifi.  Openreach booked to look at fibre but there's a week delay before they can pitch up.

[JimM11]

@TIMBROOK66 Are you giving the laptop enough time to see if it connects to the Router? There are 4 yellow ports to chose from but there is no guarantee that the laptop and the EE router like each other.

[TIMBROOK66]

Laptop connects corectly with Router vie Ethernet, then say "No internet".  It has been linked for over 15 mins.

[TIMBROOK66]

The I look at this I feel there is a HW failure somewhere along the chain.  It looks as if it can't sustain rates greater than 35 or so.

[JimM11]

@TIMBROOK66 Unless you switch off every device and test with only one, then you will not know. Does your app work on you mobile?

[JimM11]

@TIMBROOK66 http://192.168.1.254 to the web manager. Have a look at the Status Screen Sample below.

[TIMBROOK66]

e checked the hub's status via 192.168.1.254   No help, it says it's  connected to the internet and of course it is.  I can get to the internet via the extender which runs at a lower rate.  I am becoming convinced that the router is dropping out because it can't service the 140+ rate.  Possible at the exchange or a failure in the Router HW?  It is only running at  less than 50 when it does connect.  Then it times out.

[Leanne_T]

Hi @TIMBROOK66 

Thanks for coming to the community. 

I am sorry you're broadband connection is dropping, our Fix EE Broadband Connection Problems page, has steps to try and you can check your broadband connection. 

Let me know how you get on 🙂

Leanne.