Boradband is too slow

[Chriskcc]

According to my contact, boradband download speed should be more than 150mb. But now it's just about 70mb. Could i call for maintenance?

[Mustrum]

@Chriskcc  Whilst there is much people on the forum can do to help, we rely on the detail in the questions asked for. That in turn requires a degree of technical ability, although we do hope to help provide that information, from people with issues.

Given the limited information you have provided so far, I would recommend giving the Broadband Support Team a call.

The BTW DSL Checker suggests you should get higher speeds, although as you have not shown or used your phone number it is only an estimate. You would have been given estimates and Minimum Guaranteed speeds (MGS) when you signed up - are you below those?

Your router speeds show you are getting less than 1/2 what you should be expecting. on the DSL checker, but we do not know your MGS.

But are you plugged into a filtered master socket then test socket? If so, I would call the Broadband Support Team - if not you know what to do next.

[ukguy1]

For anyone reading this, just thought I'd comment.

Some routers broadcast 2.4Ghz and 5Ghz with the same SSID. Your device may select 2.4 as the strongest signal. If it does then 70meg is going to be your top speed.

Macs for eg have an issue forcing them to use 5Ghz. The Plusnet & BT hub 2 removed the ability to name the 5Ghz as a different SSID so I have to turn 2.4 off, ensure my Mac connects to 5Ghz then turn it back on.

I can then get the full 150meg speed. We have to leave 2.4 on as doorbell cams etc use it. BT screwed up removing the ability to have two SSID's.

This may be what was happening to the OP in this post and his device may have been connecting to 2.4Ghz and therefore only 70meg max speeds.

[XRaySpeX]

@ukguy1 : The OP's issue has nowt to do with WiFi. It's his sync speeds at the router that are far below what is expected, even before it touches the WiFi. He is getting 77 Meg sync speed when it should be between 172 to 282 Meg. His WiFi speed is consistent with his sync speed & therefore is not an issue.