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Community Activity
Advice on broadband switch
Hello guys and gals,I need some advice about what will happen with my old subscriptions and direct debits after my switch from TalkTalk ADSL broadband to EE Full Fibre 500 broadband.For nearly 20 years, up until last Tuesday (29 April 2025), I had fu...
Can’t call uk from Portugal
Still unable to make mobile calls out of Portugal on EE, can only receive them
Cant buy a pack
Hello, ive been unable to buy a 10 pound pack even though i have enough credit on my account. Ive been going through the app and online trying to buy it every time. When i select the pack i choose to pack by top-up and i get a PREPAID PACKS ERROR and...
Cannot turn off mobile data on my kids phone after 10pm
To maximise my parental control, I normally turn off the data on my kids phone from the EE apps or website to ensure they are not on the phone all night after the WiFi has been paused. Why is it everyday that I cannot perform this action after 10pm. ...
Unable to upgrade online....
Unable to upgrade online....Customer Service contacted on several occasions but will never admit to any problem with the website....Why have an online upgrade option if it is unuseable....
Smartwatch Data
Hi, I’ve just joined EE from O2, I have gone for the All included iPhone contract which is meant to include smartwatch data. How do I set this up as when I try to connect through my watch it says I’m not eligible to upgrade, but I don’t want to, I ju...
Lost SIm card
Unfortunately I have mislaid my SIm card (recently purchased a Galaxy A16) from yourselves. Is it possible to apply for another and at what cost please?
Roaming in Germany - What is the current situation?
When I went to Germany before Covid, my phone always connected to the telekom.de network. I always got a great signal which was really fast (30 MBPS +). Since 2021, this has changed for the worse. My phone now connects to o2-de, which often says 4G...
Now tv 4k
So now tv have introduced a boost option to add 4k channels and on demand. It’s called ultra boost. when will ee tv Apple TV users etc be able to receive this?
Highly unstable Wifi
My wifi has been unstable for a few months now, I get high packet loss and network jittering. I have called up multiple times to EE and they have "sent" engineers to fix it the fault but it is never fixed. They have also tried factory resetting the r...
