24-10-2022 11:14 AM
Hi my broadband isn't very reliable and most days it doesn't even stay connected and now I'm running out data because of this and wish to get this sorted ASAP as I don't wish to pay for broadband that hardly works
24-10-2022 11:23 AM
@Mwatters259 : Welcome to EE's Home Broadband Forum.
Have you just joined EE BB or were you already with EE BB? How long has this been happening?
What lights are showing on the router when this happens?
What does it say after you log into the router:
Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.
Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?
Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?