Boradband is too slow

[Chriskcc]

According to my contact, boradband download speed should be more than 150mb. But now it's just about 70mb. Could i call for maintenance?

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

[Chriskcc]

Hi, below is my router information:

Product code:Smart Router
Firmware version:v0.05.00.03231-EE
Firmware updated:Mon May 30 10:22:52 2022
Board version:R01
GUI version:1.1 28_11_2019
DSL uptime:30 days,09 Hours43 Mins13 Secs
Data rate:19.999 Mbps / 87.119 Mbps
Maximum data rate:17.191 Mbps / 81.389 Mbps

Is there any problem? Thanks.

[Mustrum]

Hi @Chriskcc  are you going to share the rest of the information requested by @XRaySpeX ?

[Chriskcc]

Now I can't. I've just restarted the router but it can't connect. I'm replying with my phone.

[Chriskcc]

I am back.

I will not provide item 2 because I do not have wired device.

Item 3:

[XRaySpeX]

1. Please post the whole page from Advanced Settings > Technical Log > Information. Also what is the "Connection Type" from the Home > Status page?
2. Please run the requested speedtest over WiFi.

[Chriskcc]

Are below correct? Thanks.

1.

Product code:Smart Router
Serial number:
Firmware version:v0.05.00.03231-EE
Firmware updated:Mon May 30 10:22:52 2022
Board version:R01
GUI version:1.1 28_11_2019
DSL uptime:1 days,02 Hours52 Mins15 Secs
Data rate:17.708 Mbps / 77.723 Mbps
Maximum data rate:17.852 Mbps / 79.855 Mbps
Noise margin:3.2 / 3.1
Line attenuation:0.0 / 52.3
Signal attenuation:0.0 / 52.3
VLAN id:101
Upstream error control:Off
Downstream error control:Off
Data sent / received:1.3 GB Uploaded / 37.0 GB Downloaded
Broadband username:
2.4 GHz wireless network name:
2.4 GHz wireless channel:Smart (Channel6)
5 GHz wireless network name:
5 GHz wireless channel:Smart (Channel40)
Wireless security:WPA2 (Recommended)
Wireless mode:Mode 1
Firewall:On
MAC address:D4:86:60:5D:C6:D6
Software variant:-
Boot loader:0.1.7-EE (Fri Sep 20 18:43:31 2019)

2.

[Chriskcc]

Missed connect type in previous post.

Connect Type: Fibre Broadband (G.fast)

[XRaySpeX]

That wasn't the speedtest I requested & doesn't help me much.

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Try the BT Quiet Line Test (QLT), dial 17070 Opt 2, preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Reboot the router & plug it into the test socket. Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?