Billing Account Number

[t_garcha]

I’m trying to link my broadband to my EE app and it keeps asking for my billing account number. I’ve tried my account number shown on my billing but it keeps telling me to enter a valid billing account number.

[XRaySpeX]

Are you on fixed Home BB or mobile BB? You don't need an a/c no. to link a mobile router. That's for fixed Home BB. You link it by its mobile no.

[t_garcha]

It is fixed home BB.

[XRaySpeX]

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@t_garcha wrote:

I’ve tried my account number shown on my billing but it keeps telling me to enter a valid billing account number.

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You a/c no. shown on your BB bill, not on your mobile bill?