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Bill

Robbie1472
Visitor

‎19-10-2022 06:19 AM

Hi.  Earlier in August I rang EE and gave notice to say I’m leaving EE Broadband on 21st September and got the final bill in last month.

But why do you send me another bill for the whole October? Can you check your system that I have left EE broadband? If so, surely you should have closed my EE broadband and not send the bill for continuing service?

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2 REPLIES 2
James_B
EE Community Support Team

‎19-10-2022 08:55 AM - edited ‎19-10-2022 08:56 AM

Hi @Robbie1472,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to take a look at your bill and check your cancellation request if you get in touch.

Thanks

James

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XRaySpeX
Grand Master
Grand Master

‎19-10-2022 09:50 PM

@Robbie1472 : Did you not migrate your BB to another ISP? That would have auto cancelled your EE contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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