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Bill

threej
Valued Contributor
Valued Contributor

‎08-09-2024 01:02 PM

hi my we broadband has been cut off and I can’t pay my bill till the 11th is there anyway I could get my Wi-Fi back on till Wednesday I have no way of calling because I do not have phone to call up 

0 Helpful
16 REPLIES 16
XRaySpeX
EE Community Star
EE Community Star
In response to threej

‎09-09-2024 06:28 PM

As I told you but you can't make a promise to pay w/out 1st agreeing with EE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
threej
Valued Contributor
Valued Contributor
In response to XRaySpeX

‎09-09-2024 06:34 PM

is there a way to talk with someone at ee on the website?

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to threej

‎09-09-2024 06:37 PM

Not for BB.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
threej
Valued Contributor
Valued Contributor
In response to XRaySpeX

‎09-09-2024 06:38 PM

okay thank you.

0 Helpful
threej
Valued Contributor
Valued Contributor

‎10-09-2024 01:38 PM

hi i owe my bill and have been cut off i owe £174.49 if i pay £75.00 tonight would my services be put back on automatically or would i have to ring up to get my wifi back on 

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to threej

‎10-09-2024 02:06 PM

@threej  you’ll have to call customer services to see if this is possible.  I’ll be surprised if they did switch it back on with only a partial payment.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star
In response to threej

‎10-09-2024 02:06 PM

If you're having difficulty paying your bill in full on time you need to contact CS urgently to come to a repayment arrangement - see Help if you can't pay your bill

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP