BT Black Discs with BT Smart Hub on EE Broadband

[smudger280]

Hi Guys

I have recently migrated over to the EE Broadband but kept all my existing BT equipment.  My problem is I have 3 BT black discs and a BT Smart hub.  Only 1 out of the 3 discs is working.  I have tried all pairing methods but I can't get the blue light to remain steady, it just returns back to red.

I cannot get back onto the BT App to pair them as it's been switched off.  I tried pairing using the network cable direct to the hub and this works until I pull the cable out and it goes red again.

Any ideas?

Thanks.

[WillKirk]

Have you tried a factory reset on the WiFi Discs? I think you hold the reset button in for 25 seconds while on and they will reset — it's either that, or press just the once. (Between the BT Smart Hub 1 and BT Smart Hub 2 they changed this for the hubs and may have changed it for the discs that come with the Smart Hub 2) - either way if you hold the reset for 25 seconds it should certainly do the job.

Once reset, try to re-pair as if from new.

[IcaDune]

Hi,

I now have the same issue. As off yesterday both black BT discs won't connect to the BT SH2. Red light. Get a blue light when connected via ethernet cable. 

Did you manage to solve this issue?

Thanks

[IcaDune]

This worked for me actually. 👍

[Sparkypants]

What just the reset? Did it pair with what HUB EE Smart+ or BT SH2

[IcaDune]

BT Smart Hub 2.

Yeah did the factory reset (hold button for 12 secs) then turned SH2 off and straight on with power button. Then paired disc to hub again (think I had to do it via ethernet).  

Worked for me