BT Black Discs with BT Smart Hub on EE Broadband

[smudger280]

Hi Guys

I have recently migrated over to the EE Broadband but kept all my existing BT equipment.  My problem is I have 3 BT black discs and a BT Smart hub.  Only 1 out of the 3 discs is working.  I have tried all pairing methods but I can't get the blue light to remain steady, it just returns back to red.

I cannot get back onto the BT App to pair them as it's been switched off.  I tried pairing using the network cable direct to the hub and this works until I pull the cable out and it goes red again.

Any ideas?

Thanks.

[XRaySpeX]

Are you asking about using the EE Smart Hub Plus or the BT SH2 on EE BB?

The black BT Complete WiFi discs do not work with the SH+. The white "high st." Whole Home discs would do.

[smudger280]

The BT SH2 on EE BB.

[XRaySpeX]

In that case as the BT Complete WiFi discs were compatible with the BT SH2  when on BT BB then so should they be when on EE BB.

[smudger280]

Ever since we switched over 2 out of 3 have been red.  I don't know how else to pair them?

[JimM11]

The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. On the home screen, select More, Your wi-fi network and then Set up new disc. This will guide you through the set-up and suggest the best location for your disc.

Alternatively, follow the steps below to connect using an ethernet cable. There's one in your Hub box.

1. Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc
2. The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes
3. You can now unplug the cable. The light will change to flashing red, but will go back to solid blue after a few seconds
4. Unplug the disc from the mains and plug it in at the preferred location

If you're still having problems, use our online troubleshooter

[smudger280]

Still can't get them to work.  I think I'll speak to BT about getting some replacements.

[Sparkypants]

I had a similar issue In that they won’t connect to the EE router. Works fine when I plug the BT SH2 back in… I’m wondering if I unpair them in the BT App  (BT SH2) and then try and add to EE Hub.

I’m told the black ones work but the white ones won’t? This was by EE Tech support…

Have you tried the Factory Reset pin 📌 might help??

[XRaySpeX]

No, @Sparkypants , it's t'other way round. The black BT Complete WiFi discs do not work with the SH+. The white "High St." Whole Home discs do.

[JimM11]

@Sparkypants You have the information the wrong way round, the Black works with the BT hub and NOT the EE Smarthub+, The white works with anything...